For Internet Merchants

Avoiding Problem Customers

Get rid of potential problem customers–before they become a problem
Avoiding Problem Customers
People seem to be willing to be rude via email as a first response these days. I got this email from a guy who’d signed up for a free email series via autoresponder. Apparently the links in his email hadn’t worked (they worked fine [...]


Soothing In Slovenia

Not Everybody Is A Crook!
In my earlier post Suspicious in Singapore, I pointed out how using the contact information provided in order forms can help you minimize Internet credit card fraud. Well, not everybody is a crook! If you don’t keep your communication polite, you could lose a good customer. Here’s what happened when I [...]


Suspicious in Singapore

Six easy tips for preventing credit card fraud…
How To Stop Suspicious Credit Card Transactions In Their Tracks
Some time ago I got two orders, in rapid succession from Singapore. It was a new customer and the orders totalled well over $400. Since Singapore is known for Internet fraud, I thought contact I’d this customer just to [...]


Credit Card Fraud

Merchants: Prevent Credit Card Fraud
Credit card fraud prevention tips, tools and techniques. Real-life stories about suspicious transactions and what to do about them. Lessons from merchants who have been ripped off. How to tell if a transaction is fraudulent.


Nasty Emails

Merchants: What To Do With Nasty Emails
If you’ve been in business on the Internet for any length of time, you’ll get the occasional nasty email. I don’t care if you’re selling bibles and donating 100% of the proceeds to feed starving children; eventually someone will take issue with what you’re doing.
Sometimes people just up and [...]


Autoresponder Messages

Your customers don’t know what an autoresponder is–and that can hurt you.
9 Easy Tips For Getting Your Autoresponder Messages Delivered
For those of you who don’t know, autoresponder messages are messages that are pre-programmed to go out via email. When a potential customer signs up for an autoresponder, they get a message you, the merchant, may [...]


eCheck Fraud

“How to avoid getting the shaft when accepting eChecks”
ECheck Fraud Leaves Merchants Vulnerable
A simple, 3-point system for protecting yourself
I take eChecks in several of my on line ventures. An eCheck (electronic check) is where a customer, instead of sending you a paper check, fills in their bank account and routing numbers on line. Mine are [...]


Merchants

Internet Merchants–Protect Yourself
If you’re an Internet merchant, you’ve probably run in to fraud. Although the “Internet lifestyle” has tremendous advantages, there are crooks out there too. Learn how to protect yourself here.


PayPal

Merchants: How to Prevent PayPal Problems
Many of us, as Internet merchants, feel it’s advantageous to use Payal to accept payments. PayPal has its drawbacks though…
From a seller protection policy that may not protect you to having your account frozen because of “suspicious transactions,” using PayPal may put your business at risk. Learn how to eliminate [...]


eBay

Merchants: Avoid eBay Rip-Offs
Sellers, you know you need to watch out!
As a seller, you can run across all kinds of fraud–”deadbeat bidders,” people who say you didn’t deliver what you promised, fake money orders, fake “payment received” emails and escrow services that don’t exist.
Not selling on eBay–Think you don’t have to worry?
If you think you [...]


 
Direct Marketing consultant
Jeff Walters
Managing Director
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